ÂÜÀòÂÒÂ×

Jeffrey Adams is an experienced professional in capacity management, incident management, and service delivery, currently serving as a Capacity Manager at Sopra Steria since January 2007. Responsibilities include developing capacity management processes, creating a Capacity Management Information System, and reporting on capacity issues. Previous roles at Sopra Steria also include Incident/Major Incident Manager, Technical Team Lead, and Systems Operations Supervisor, with a strong focus on incident management, team leadership, and service improvement. Prior experience includes serving as a Service Delivery Manager for MOD projects at Bull and as an Associate Lecturer at Chichester College, where Jeffrey delivered courses in electrical installation. Jeffrey has received multiple service improvement awards, achieved significant SLA compliance, and holds various educational qualifications, including a certificate in Electrical Engineering.