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Francesca Bomba is a seasoned professional with extensive experience in customer support and IT services. Currently serving as the Customer Services Specialist Lead at SOPHiA GENETICS since September 2016, Francesca excels in managing client support for computer system-related issues and overseeing incident classification and escalation processes. Previous roles include IT Support at Engineering Ingegneria Informatica Spa, where Francesca contributed to the development of enterprise web applications for major energy and utility providers, and Helpdesk Support, providing user assistance and data management. Francesca also worked as a Web Developer at Software Industriale, specializing in site design and development. Educational qualifications include a Bachelor's degree in Marketing and Management Communication from Università degli Studi di Urbino Carlo Bo and a Licentiate degree from Liceo scientifico “Galileo Galilei” di Lanciano.