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Athanasios Michalakopoulos is an experienced IT services manager currently overseeing operations at SOPHiA GENETICS since January 2021, leading a global team while managing IT support, service desk operations, and compliance. Previous roles include evolving the CRM ecosystem at Aegean Airlines as a senior business systems analyst, where responsibilities encompassed product roadmap ownership and CRM implementation. Athanasios has a robust technical background in mechanical engineering, holding a Ph.D. from the National Technical University of Athens, complemented by roles in project management, technical consulting, and mechanical engineering. This diverse expertise spans various industries, including aviation, engineering, and IT, focusing on data analysis, team mentorship, and technological innovation.