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Alicia Nelson is a seasoned professional with extensive experience at Sony Music Entertainment, where Alicia has served as Vice President of Global Operations since October 1992 and Vice President of Customer Service, managing a service department that supports a CD/DVD capacity of over 30 million monthly. Alicia's career at Sony began in January 1992 as an Accounts Payable Coordinator, with six subsequent promotions leading to the Vice President title. Prior to joining Sony, Alicia worked as a Clerk at New Jersey Bell Telephone, focusing on line testing and scheduling technicians for customer service inquiries. Alicia holds a Bachelor's degree in Marketing from Rider University, earned in 1992.