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Aiola Cikaj has a robust background in audience development and customer relationship management, currently serving as Associate Director at Sony Music Entertainment since May 2017, following roles as Manager and Business Analyst in the same department. Prior experience includes work as a Data Analyst at Smartworks Solutions, LLC, where strategic data analysis was provided for web, mobile, and eCommerce platforms, as well as roles in marketing and sales focusing on social media and SEO. Additionally, Aiola Cikaj contributed to business development at Steelgate Technologies, managing GSA contracts and partner relations. Educational credentials include a Bachelor's degree in Mathematics from Harvard Extension School and studies at American University in Bulgaria.