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Naoko Kitamura has a diverse work experience spanning over several companies. Naoko worked at Sony Interactive Entertainment America LLC in the Office of the CEO role starting in October 2019. Prior to that, they held multiple roles at Sony Mobile Communications, including Partner Marketing Associate from December 2018 to October 2019, Executive Assistant to the President from December 2015 to October 2019, and Executive Assistant to the VP from May 2015 to November 2015. Naoko also worked at Sony Network Entertainment International as a Studio Manager and Executive Assistant to the VP from January 2015 to May 2015. Before joining Sony, they were a Project Coordinator at JETRO in San Francisco from January 2014 to January 2015. Naoko also has experience at UBS Securities Japan as an Event Coordinator in Marketing in 2012. Their earlier work experience includes being a Business Education Program Specialist at L'Oréal Japan from 2011 to 2012 and a Regional Administrator at Business Objects, where they administrated offices in Asia Pacific and prepared reports for the Senior VP, from February 1997 to August 1998.

Naoko Kitamura completed their Bachelor's degree in Anthropology from the University of California, Berkeley. Following that, they pursued Graphic Communications at City College of San Francisco but did not obtain a degree in this field. In 2018, they enrolled in UC Berkeley Extension and studied Project Management until 2020. Naoko Kitamura obtained certifications in Project Management and Project Human Resource Management from UC Berkeley Extension in November 2019 and February 2021, respectively.