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From 2006 to 2008, Mercedes González Mallén worked as the Head of the IT department at ESME Junior Enterprise, where they created and coordinated a six-member team and hosted two free software seminars. In 2009, they had an internship at Bankinter. In the same year, they co-founded Make My Day, a small business aimed at promoting music bands through organizing concerts, creating posters, and maintaining an online concert agenda. From 2011 to 2012, they worked as a Writer/Collaborator for Feel the Noise, where they wrote concert reviews and contributed to web platforms like InforRock.net and LoveOf74.com. From 2012 to 2014, Mercedes worked as an IT Consultant at IBM Global Business Services. From 2015 to 2018, they worked as a Graduate Developer at Sony Network/Computer Entertainment, gaining experience with Microstrategy, Tableau, SQL, Ab Initio, Unix, and SPSS, and working with SAFe-Agile methodology. From 2018 to 2020, they were a Platform Software Engineer at Sony Interactive Entertainment, where they were certified as a Microstrategy Master Analyst and an Ab Initio Developer. Mercedes also worked in the Data Strategy & Operations department, collaborating with the analytics engineering and data engineering teams. Since 2020, Mercedes has been serving as a Senior Software Engineer in the Data Strategy & Operations department at Sony Interactive Entertainment.

Mercedes González Mallén completed their education in a chronological order. Mercedes began their academic journey by pursuing a Bachelor of Business Administration (B.B.A.) degree from the University of Deusto, where they studied from 2005 to 2011. During this time, they also pursued a degree in Computer Science, specializing in Information Systems, at the same university from 2007 to 2012.

In 2011, Mercedes undertook a BA - ERASMUS program in Business studies with a focus on Business Information Systems at the University of Westminster, although the duration of this program is not specified.

Seeking further education, Mercedes enrolled in the IE Business School from 2014 to 2015, where they earned a Master of Science (MSc) degree in Business analytics and big data.

In addition to their formal education, Mercedes has obtained several certifications to enhance their skills and knowledge. These certifications include being a Certified Technician from Ab Initio Software (obtained in March 2018), a MicroStrategy Certified Master Analyst (MCMA) from MicroStrategy (obtained in January 2018), and completing the IT Application Consulting specialization and Consulting Fundamental Skills programs offered by IBM (obtained in February 2014 and January 2013, respectively).

Mercedes has also obtained language proficiency certifications, such as Deutsch als Fremdsprache Intensivkurs (B1) from GLS Berlin (obtained in August 2011), a Certificate of Proficiency in English (CPE) from the University of Cambridge (obtained in June 2011), and a Business in English Certificate (BEC Higher) from the University of Cambridge (year not specified).

Furthermore, Mercedes has also completed a money laundering prevention course from Bankinter (obtained in August 2009) and a Financial Market Analysis Course from Inversis (obtained in November 2008). Mercedes has also received a First Aid Course certification from the First Aid Federation of Guipuzcoa, although the exact details of this certification are not mentioned.