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Jesse Silva is a seasoned IT professional with over two decades of experience in technical support and project management. Currently serving as a Senior Technical Program Manager and formerly as a Senior Client Systems Engineer at Sonos, Inc. since November 2011, Jesse oversees company-wide IT projects and acts as a liaison for end users and department heads. Prior experience includes roles as a Desktop Engineer II at Ropes & Gray LLP, and a Senior Desktop Support Specialist at Arthur Andersen, where Jesse provided advanced technical support and managed inventory systems. Additionally, Jesse has served as a Help Desk Team Leader at BankBoston, supervising help desk operations and resolving escalated technical issues. Educational training includes programs at the Computer Learning Center, Learning Tree International, and New Horizons Computer Learning Centers.