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Melanie Jackson has a wealth of work experience in the hospitality industry. Melanie began their career in 2002 as a Catering Manager at Jasons Deli. In 2011, they moved to Bruegger's Bagels in the same capacity. In 2012, they became an Operations Coordinator at Bridgeport Conference Center. In 2013, they became an HR Generalist at AlignHR. In 2016, they were a Food and Beverage Operations Manager at CP HOSPITALITY LLC, and also took on the role of Principal at AlignHR Hospitality. Finally, in 2020, they became a Human Resources Manager at Job Squad, Inc., and in 2022, they were promoted to Human Resources Lead at Sonic Systems International, Inc.(SSI).

Melanie Jackson's education history includes a Bachelor of Science (B.S.) in Human Nutrition and Foods from West Virginia University from 1996 to 2001, and a Master of Business Administration (M.B.A.) in Human Resources Management and Services from Fairmont State University from 2015 to 2019. Melanie also holds a Master of Business Administration - MBA in Human Resources Management/Personnel Administration, General from Fairmont State University. Additionally, they have obtained six certifications from the National Restaurant Association Educational Foundation (NRAEF) and SHRM, as well as a Professional in Human Resources, PHR from the HR Certification Institute - HRCI, all obtained between 2015 and 2019. Melanie also attended Bridgeport High School from 1992 to 1996.