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Charles Alexander is a seasoned technology management professional with extensive experience in IT operations and service management. Currently serving as Regional Technology Manager at Sonic Automotive since August 2023, Charles previously held the role of IT Airport Service Operations Manager at SITA from August 2013 to August 2023, managing a team of nineteen and overseeing IT infrastructure at LAX. With a strong background in system administration and technical support, gained during tenure at Edmunds.com and earlier positions, Charles has demonstrated proficiency in ITIL best practices, project collaboration, policy development, and team leadership. Educational qualifications include a Diploma in Computer Networking from United Education Institute and a High School Diploma from George Washington Preparatory High School.