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Emily Franke has a diverse work experience spanning different industries. Emily is currently working at Songfinch as a Customer Experience Manager, responsible for overseeing customer success and handling escalated customer issues. Prior to this role, they worked as a Customer Success Manager at the same company, where they managed a team of Customer Success Specialists and handled tasks such as performance monitoring and onboarding.

Emily also has experience in the music industry, working as a Singer-Songwriter and Producer under their own name. Emily has been involved in this role since 2017.

In addition, Emily has worked in the food and beverage industry, serving as a Barista and Shift Manager at Brewpoint Coffee from 2021 to 2022. Before that, they worked as a Barista at Starbucks from 2020 to 2022, where they focused on providing excellent customer service and creating specialty beverages.

Earlier in their career, Emily worked at Alexian Brothers as a Communications/Construction Contract Assistant. Their responsibilities included delivering hardware, creating spreadsheets, and performing low voltage electrical work. However, this role ended due to COVID.

Finally, Emily worked at Elk Grove Park District as a Swim Instructor from 2014 to 2018.

Emily Franke attended Elk Grove High School from 2013 to 2017. Emily then went on to pursue a Bachelor of Science degree in Theatre - Acting Performance at Illinois State University from 2017 to 2021.