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Yash R. is a skilled professional in technical and product support, currently serving as a Product Support Associate at Sonetel since May 2022. Prior experience includes a role as a Technical Support Specialist at GlowTouch Technologies from August 2019 to May 2022, where responsibilities encompassed managing escalated support issues, overseeing ticket assignments, and mentoring team members while producing performance reports. Yash R. also contributed as a Support Analyst, providing technical assistance through live chat and email, and ensuring effective communication with customers. Earlier in 2018, Yash R. completed an internship at Skf Boilers & Driers Pvt Ltd. Yash R. holds a Bachelor of Engineering degree in Mechanical Engineering from Canara Engineering College.