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Berkali Gomez has extensive experience in customer success and process engineering, currently serving as an Ejecutivo de Apoyo Negocio Jr. and Customer Success Leader at MACH since April 2020, where responsibilities include enhancing user experience, resolving issues, and ensuring customer satisfaction. Prior to MACH, Berkali worked at Plus Consulting, first as an Ejecutivo de Cobranzas and later as a Team Leader, focusing on client requirements, productivity evaluations, and strategic planning. Earlier experience includes a role as Ingeniero de Proceso at Guardian Industries, managing quality control and process evaluations in glass production. Berkali holds a degree in Chemical Engineering from La Universidad del Zulia, earned between 2003 and 2009.