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Andrey Parmonangan is an experienced IT professional currently serving as a Level 2 Support Engineer and Team Lead at Solugenix since October 2022, where responsibilities include supporting CyberArk clients and managing case knowledge efficiently. Prior to this role, Andrey worked as a System Engineer at Commonwealth Bank Indonesia from September 2019 to October 2022, focusing on onsite engineering and performance monitoring applications. Additionally, Andrey held a System Engineer position at PT. Prodata Sistem Teknologi from March 2019 to October 2022, tasked with installation, troubleshooting, and maintenance of ManageEngine solutions, while also delivering technical knowledge to clients. Earlier, Andrey was a System Operator at PT Jasa Teknologi Informasi and worked in the Data Center at PT. BANK NEGARA INDONESIA (Persero) Tbk. Academic qualifications include a Bachelor’s Degree in Information Technology from Sekolah Tinggi Teknologi Informasi NIIT, completed in 2015.