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Mike Heller has extensive experience in management within customer relationship special projects and case management, primarily at Solix Inc. since July 2006. Key contributions include identifying processing inefficiencies, managing multiple Lifeline programs for low-income applicants, overseeing fraud prevention in high-risk cases, and developing operational processes for disaster relief programs. Heller's previous role at NECA Services Inc. involved managing a significant application audit review process for educational funding and supporting billing accounts for major telecommunications providers. Heller holds a Bachelor of Science in Business Administration and Management from East Stroudsburg University of Pennsylvania and an Associate of Science in Business Administration and Management from Keystone College.