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Sam Russell, MHA, serves as the Director of Delivery and Implementation at Solis Mammography, overseeing scheduling operations within the Contact Center and managing a team of 130 to handle over 100,000 calls monthly. Previously, at Steward Health Care, Russell held the roles of Manager of Operations and Program Manager, focusing on patient services and spearheading initiatives for readmission reduction and post-discharge appointments. Additional experience includes a Business Relationship Manager position at the University of North Texas and various leadership roles at e4 health, where Russell managed data integrity and implemented cost-saving projects. Early career experience includes managing accounts for Aetna, contributing to significant savings for the company. Russell holds a Master of Healthcare Administration from Capella University and a Bachelor's degree in Accounting from the University of Kentucky.