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Neil Taylor currently holds the position of Director of Support, EMEA at Solifi since April 2023. Previously, Neil served as Senior Director for EMEA & APAC Support at Yext from April 2020 to March 2023, and as Head of Customer Service at Microgen Financial Systems from March 2019 to April 2020. Neil's early experience includes a consultant role at Tech Data, and extensive tenure at CA Technologies from May 1997 to December 2018, where leadership roles involved enhancing customer experience and managing large support teams. Neil's career also includes experience at Texas Instruments Software as a Senior Technical Support Representative. Notable achievements include developing performance management frameworks, improving hiring processes, and implementing training programs to enhance team capability.