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Jim Brown currently serves as Operations Manager at SOLID Surface Care, Inc., where responsibilities include acting as the face of the company for the local branch, managing labor, productivity, quality control, and safety measures. Prior experience includes Customer Operations Manager at Ready Refresh BlueTriton Brands/Nestlé Waters, overseeing operational execution for multiple branches while focusing on safety, customer satisfaction, and operational efficiencies. Brown also held managerial roles at Ready Refresh by Nestlé Waters and Dr Pepper Snapple Group, demonstrating a strong track record in branch operations, financial management, team leadership, and achieving profitability and growth objectives across various levels of management.