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Elina Peltokoski is an experienced professional in business process management currently serving as Business Process Lead at Solgari since July 2015. Key responsibilities include customer onboarding, business process analysis, and serving as an administrator for Dynamics 365, Zendesk, and Recurly, along with creating documentation and training both internally and externally. Previous roles include Process Analyst at Xerox, where responsibilities included team leadership and managing Finnish accounts, and early experience in graphical design as an intern at Simena Advertising Agency, as well as a clerical officer at the Finnish Foreign Office. Elina holds a Bachelor of Culture and Arts in Print Media from Satakunta University of Applied Sciences and has experience in articulating technical solutions to diverse audiences.