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Kelsy Rich is an accomplished professional with extensive experience in customer success, digital marketing, and project management. Currently serving as the Director of Customer Success at Solera, Inc., Kelsy has a proven track record in enhancing client engagement, retention, and satisfaction through strategic initiatives and cross-functional collaboration. Prior roles include managerial positions in automotive project development and account management, where Kelsy successfully led teams, managed budgets, and cultivated relationships with key stakeholders. Kelsy's earlier experience includes leadership in the hospitality industry and consulting roles focused on website design and digital marketing strategies. Kelsy holds a Bachelor of Business Administration in Interactive Web Management from the University of Wisconsin Oshkosh.