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Casey Schulman is a Senior Technical Support Engineer at Solera, Inc., with a strong background in IT support, particularly within the hotel sector on an international scale, since June 2013. Prior to this role, Casey served as a Customer Support Analyst at MICROS Systems Inc. from September 2011 to June 2013, where responsibilities included resolving software issues, managing customer calls, and assisting implementation personnel with technical inquiries. Casey possesses exceptional technical and communication skills, with a focus on minimizing downtime and ensuring optimal performance in various Windows environments. Educational credentials include a degree in Computer Information Systems with a specialization in Computer Forensics from Stevenson University, graduated in 2011.