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Melanie Boyd is a seasoned professional in technical communication with extensive experience in developing documentation for various software products. Currently serving as a Senior Information Developer at SolarWinds since August 2015, Melanie creates Getting Started guides and use case documentation for IT products, ensuring users can effectively utilize the software. Previous roles include Senior Technical Writer at Planview, where documentation focused on portfolio management software, and Manager of Technical Communications at Troux Technologies, where responsibilities involved documenting the same software suite. Early career positions included roles at BMC Software, Cambridge Integrated Services, and multiple contracting engagements, showcasing a broad expertise in technical writing and documentation across various industries. Melanie holds a BA in English from Texas A&M University.