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Gail Hines is a seasoned professional in content development and knowledge management with extensive experience in various technical writing roles. Currently serving as a Senior Content Developer at SolarWinds since July 2021, Gail previously held the position of Senior Technical Writer at LONGVIEW INTERNATIONAL TECHNOLOGY SOLUTIONS INC from May 2020 to July 2021. Notable accomplishments include being the first Operations Knowledge Manager at OneNeck IT Solutions, where Gail consolidated multiple knowledge repositories and developed requirements for the Cherwell tool. With prior experience as a Knowledge Manager at ASM Research, Adams Communication & Engineering Technology, and Intratek Computer, along with roles in data analysis and administrative management, Gail Hines has a strong background in improving processes and documentation in technical environments. Education was completed at Austin Community College.