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Rich Beach is a seasoned IT professional with extensive experience in customer success, project management, and technical support roles. Currently serving as a Customer Success Engineer at Solace IT Solutions since January 2015, Rich is instrumental in enhancing client IT structures and implementing strategic solutions to promote customer growth. Previous roles include Lead Project Engineer, where Rich managed numerous high-value IT projects, and Escalation Engineer, providing advanced support for multiple businesses. Rich’s entrepreneurial background as the Owner and President of Total Support Solutions demonstrates a strong foundation in business management and client service. Additional experience spans various technical positions across multiple companies, including Outsource IT and voyss, and military service in the United States Air Force, where Rich managed critical assets and developed emergency protocols.