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Valeriy Kozlov is an accomplished professional in the field of technical support and integration management, currently serving as Integration Team Lead and Integration Manager at SOFTSWISS since February 2022. Prior experience includes a role as Team Lead in the Technical Support Department at Yandex Delivery, where Valeriy was instrumental in creating a new department and establishing operational processes, including the development of dashboards for KPI tracking and service issue resolution. At Yandex Go, Valeriy held multiple positions, advancing from First Line Support Specialist to Deputy Team Lead, gaining extensive experience in team organization, recruitment, and complex problem-solving. Valeriy holds an incomplete higher education degree from the Belarusian State University of Informatics and Radioelectronics.