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Matvei Zhevnerovich is an experienced professional currently serving as a Middle Support Manager at SOFTSWISS since September 2022, previously holding the role of Junior Support Manager within the same organization. Matvei has expertise in managing support cases utilizing the Jira and Kibana systems and communicating effectively with clients. Prior to SOFTSWISS, Matvei worked at Solbeg from July 2021 to September 2023 as a Facility Coordinator, providing customer support for ServiceChannel clients and ensuring service statistics were within normal ranges, while also gaining experience as a Customer Support Representative. Matvei began the career at Custom 69 in March 2021 as a Product Delivery Manager. Educational qualifications include attendance at Belarusian State University from 2019 to 2021, focusing on Philology.