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Elena Kotishova is a skilled Technical Account Manager and Integration Manager at SOFTSWISS, where responsibilities include configuring and maintaining integration environments and providing API integration consulting based on client requirements. Prior experience includes serving as a Technical Support Specialist at Skywind Group, addressing customer inquiries through various channels and resolving technical issues to ensure compliance with service level agreements. Elena holds a Bachelor's degree in Language Interpretation and Translation from Minsk State Linguistic University and has participated in various educational programs, including IT-related courses and an Intensive Chinese Language Program at Shanghai University.