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Monica Alvarado is an experienced professional in client relationship management and implementation consulting, currently serving as an Account Manager at SoftExpert since October 2019. In this role, Monica is responsible for managing client relationships, addressing recurring inquiries, initiating discussions on important internal controls, and ensuring customer satisfaction. Previously, as a Customer Success Manager, Monica coordinated the execution of client success programs to help clients achieve their goals with SoftExpert products. Moreover, as a LATAM Implementation Consultant, responsibilities included implementing solutions, defining processes, customizing software, and providing ongoing support. Prior to SoftExpert, Monica worked as a Quality Inspector at Almacenadora del Valle de México S.A. de C.V., ensuring compliance with quality standards and managing internal audit processes. Monica holds a Master of Engineering degree from ISU Universidad and a degree in Industrial Engineering from TecNm.