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Jaclyn Thomas has extensive experience in customer support and healthcare, currently serving as the Technical Support Manager at SofterWare, Inc. since August 2014. Prior to this role, Jaclyn held positions as Customer Care Team Lead and Customer Support Representative within the same organization. Jaclyn began their career at RITE AID, where a tenure from June 2002 to August 2014 included the role of Certified Pharmacy Technician. Jaclyn completed a Bachelor of Science (B.S.) in Health Services/Allied Health/Health Sciences from Lock Haven University of Pennsylvania between 2004 and 2008.