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Anna Kulichenko has work experience as a Business Analyst at Softengi - Inspired Software Engineering since 2021. In this role, they have supported a multimodular Retail system for a mobile operator, including launching new releases, implementing new modules, analyzing business needs, communicating with external developers and testers, managing delivery and testing processes, and handling financial and technical documentation.

Prior to their current role, Anna worked at Ukrsibbank BNP Paribas Group from 2015 to 2021. During this time, they served as a Project Manager, overseeing projects such as launching chats from various channels for the Contact Center and upgrading the ZQMS system based on PCI DSS standards. Anna also worked as a Business Analyst, where they integrated the FCR methodology, implemented Smart Routing logic, controlled the workload and performance of the Contact Center, and conducted training for managers and department heads.

In summary, Anna Kulichenko has experience in business analysis, project management, and supporting Retail systems and Contact Centers.

Anna Kulichenko obtained a Bachelor's degree in Aviation and Astronautics from the National Technical University of Ukraine 'Kyiv Polytechnic Institute' in the period from 2003 to 2007. Following that, they pursued a Master's degree in Finance at the Institute of Investment Management from 2008 to 2010.