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Jordanna Silver, PMP, ITILv3, has extensive experience in sales operations, bid response, project management, and leadership roles. With a background in psychology, Jordanna has managed teams and projects at various companies such as Softchoice, IBM Canada Ltd., and CallPro Canada/LGS Group. Their focus on customer experience, continuous improvement, and driving business results has allowed their to excel in their roles. Jordanna currently leads a team responsible for bid responses and the governance of sales performance indicators at Softchoice.