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Cristina Rossi is a seasoned professional with extensive experience in consulting and analysis. Currently serving as a Consultant and Business Analyst at Soft Strategy since November 2021, Cristina specializes in the development and monitoring of work plans and Gantt charts, data analysis, report generation, and client proposal formulation. Previous roles include operational management at KFC, where responsibilities encompassed cash handling, customer care, complaint resolution, and staff training from November 2014 to December 2021. Additionally, Cristina volunteered at ASL ROMA in front office activities and record management, and began a career as a Call Center Operator at Almaviva Contact S.p.A. in 2010. Cristina holds a Master's degree in Business Administration and a Bachelor's degree in Tourism Economics from Sapienza Università di Roma, and is currently pursuing additional courses in General Psychology and History of Education at the same institution.