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Tracy Chan, CRME, CHDM, serves as the Director of Revenue Management at Sofitel New York since October 2022, successfully exceeding budget by over $2M and attaining a 30% year-over-year growth in the RGI index. Prior experience includes serving as Area Director of Revenue & Distribution at EOS Hospitality, overseeing a portfolio of 1,173 keys and generating over $50M in annual revenue. Tracy's tenure at Hersha Hospitality featured roles including Area Director of Revenue Management, Revenue Manager, and Regional Revenue Analyst, managing properties across multiple brands and generating significant revenues. Initial experience in hospitality includes positions at Hilton Garden Inn and DoubleTree Suites by Hilton Times Square. Tracy holds a Bachelor of Arts degree in Hotel, Catering, and Tourism Management from The Hong Kong Polytechnic University.