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Charu Aggarwal is an experienced professional specializing in market insights and competition intelligence, currently serving as the Head of Market Insights and Competition Intelligence at Sodexo since September 2024. Prior to this role, Charu held the position of Director of Research Services at COPC Inc. from September 2020 to September 2024, focusing on enhancing customer experience quality. Charu's career includes significant leadership roles, such as Vice President of Customer Experience at Kantar and Lead of Consumer and Market Insights at Jio, along with strategic positions at Tata Tele Business Services, Sutherland Global Services, Integreon, and HDFC Bank. Charu holds an Executive Program in Competitive Strategy from the Indian Institute of Management Bangalore and an MBA with a dual specialization in Marketing and Finance from Lal Bahadur Shastri Institute of Management.