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Walter Redden is a seasoned customer success professional currently serving as a Customer Success Manager at Webex Events since March 2022. Prior to this role, Walter worked at Ad Astra from January 2016 to March 2022 in various capacities, including Client Success Manager and Client Experience Manager, where responsibilities included managing client experiences for over 200 clients, maintaining a high retention rate, and collaborating across departments to enhance client satisfaction. Walter's earlier experience includes coordinating events and providing support at Northwest Missouri State University, alongside roles in customer service management and event leadership. Walter holds a Bachelor of Arts degree in Organizational Communication from Northwest Missouri State University.