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Matthew Hammock has a diverse work experience in the field of technical support and video coordination. Matthew currently works as a Senior Technical Support Specialist at Socialive, where they respond to customer inquiries, investigates and escalates issues, and ensures customer needs are addressed. Prior to this, they worked as a Technical Support Specialist at the same company, where they addressed customer concerns, escalated issues, and advocated for customer use cases.

Before joining Socialive, Matthew worked at DVSport, Inc. as a Replay Support Manager, where they managed replay operations and systems for various conferences and established strong customer relationships. At Purdue University, they served as a Football Video Coordinator, managing server networks, digital signage, and interactive displays, leading technology projects, and providing support to coaches and staff.

Earlier in their career, they worked at Georgia Southern University as a Video Coordinator for Football, capturing and editing practice and game films and maintaining video equipment. Matthew also held the position of Assistant Video Coordinator, where they prepared equipment, served as a liaison between coaching staff and video staff, and assisted in film editing.

Matthew Hammock completed their Bachelor of Science (BS) degree in Sport Management from Georgia Southern University, where they attended from 2006 to 2009. Additionally, they obtained several certifications including Introduction to SQL from Simplilearn in July 2023, ITIL Foundation Level from AXELOS Global Best Practice in June 2021, Certified Scrum Product Owner (CSPO) from Scrum Alliance in March 2023, and Certified ScrumMaster® (CSM®) from Scrum Alliance in February 2021.