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Rick B. has a diverse work experience spanning over 13 years. Rick is currently the Founder of Follow-Up Solutions, where they lead the development and implementation of AI-powered follow-up systems for businesses. Prior to this, they worked as the Director of Client Relations at Sky Communications PR for 5 years, where they focused on improving client retention rates and delivering exceptional customer service. Before that, they served as a Senior Account Manager at CRM Messaging, managing key accounts and growing the client base. Rick also held the role of Sales Marketing Manager at JCPenney, leading sales and marketing efforts to increase revenue and customer engagement.

Rick B. earned a Bachelor of Business Administration (BBA) degree from the University of North Texas in 2009. Rick has also obtained several certifications, including the Hubspot Agency Partner Certification from HubSpot in June 2021, the Six Sigma Green Belt from JCPenney in July 2012, and the Six Sigma Yellow Belt from JCPenney in September 2011. However, no information is provided regarding the institution for their Dale Carnegie Course Certification or their achievement as a Toastmasters Officer/Area Contest Winner.