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Melanie Lawrie GAICD is an experienced professional in dispute resolution and customer service management, currently serving as President of SOCAP Australia since November 2022, after initially joining the Board in 2019. With a background at AGL Australia, Melanie managed the Dispute Resolution business and served as Performance Manager for Customer Escalations, enhancing operational performance and governance. Previous roles at ANZ included Project Risk Manager and Internal Dispute Resolution Operations Manager, where significant transformations in complaint resolution were achieved. Melanie holds multiple diplomas in project management, leadership, and human resources, as well as a Graduate Company Directors Course certification from the Australian Institute of Company Directors and a short course from Yale University on well-being.