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Kristy Sparkes is an accomplished professional in customer experience management, currently serving as a Senior Customer Experience Manager at Snug since July 2021, following a role as Customer Service Team Lead. Prior experience includes positions at MADE.COM from August 2017 to March 2021, where Kristy held the roles of Global Customer Service Operations Assistant and Customer Service Team Leader. Additionally, Kristy spent nearly four years at Care UK, progressing from Health Advisor to Coach and Auditor to Contact Centre Supervisor for NHS 111. Early career experience includes a Sales Executive role at Swinton Group and a Customer Service Representative position at Direct Line Group. Kristy completed education at Manningtree High School from 2001 to 2005.