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Anniina Hekkala is an experienced Customer Success Manager at Snowfox.AI since April 2018, overseeing customer portfolios and managing multiple onboarding projects. Previous roles include Customer Success Specialist and Product Owner, where responsibilities encompassed customer communication and process development for AI services in financial management. Anniina Hekkala has a Master of Business Administration from LUT University, with a focus on Accounting and Finance and a minor in Economics, and a Bachelor of Applied Science in Accounting and Finance from Laurea University of Applied Sciences. Early career experiences include roles in financial management, customer service, and sales, with notable positions at Barona, Helsingin ja Uudenmaan sairaanhoitopiiri, and other establishments.