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Serena Zhang is a seasoned professional in sales operations and business analysis, currently serving as a Senior Sales Operations Manager in Sales Planning at Snowflake since June 2021. Prior to this role, Serena held various positions at Splunk, including Sales Operations Manager and Senior Business Analyst, and was recognized as the 2020 Master Anaplan of the Year and an FY20 President’s Club winner for exceptional performance in global sales support. Serena's earlier experience includes working as a Solutions Architect at Anaplan and as a Senior Business Analyst at Hertz Equipment Rental. Serena began their career as a Compensation Analyst at Entertainment Media Specialist, Inc. Serena holds a Master of Applied Finance with a focus on Corporate Finance and Financial Risk Management from Pepperdine University and a B.A. in Business/Corporate Communications from the University of International Business and Economics.