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Josue Lopez is a seasoned professional with extensive experience in technical support and management roles. At Snowflake, Josue holds the position of Director for Global Technical Support and Restricted Markets. Previously, Josue worked at Rackspace Technology as Director of Global Technical Support for Government Solutions and progressed to Senior Manager and Technical Manager within Fanatical Support. Earlier in the career, Josue served as Information Technology Service Desk Team Lead at CHRISTUS Health, demonstrating a strong foundation in IT service management.