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Heather Kienzle Romios has an extensive background in customer experience and marketing across various organizations. Currently serving as the Customer Experience Center (CEC) Director at Snowflake, Heather previously held the position of CEC Manager. Prior experience includes serving as VP of Marketing at Teleperformance's Innovation Experience Center and holding multiple senior director roles at Salesforce, including responsibilities for Salesforce Innovation Centers and Executive Briefings. Earlier in their career, Heather worked as a Communications Specialist at Mellon Capital Management and a Senior Marketing Associate at Berkeley Capital Management.