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Edwyn Beltran is a seasoned professional with extensive experience in customer service and project management across various industries. Currently serving as a Product & Project Manager at Snoonu since August 2023, Edwyn focuses on product management and Salesforce customer service. Previous roles include IS Helpdesk Senior Manager at Steward Health Care, where management of technical support for healthcare users and service level improvements were primary responsibilities, and Director of Customer Success at Snoonu, emphasizing customer experience design and vendor management in a nearshore setup. Edwyn has held significant positions in customer success and service management with organizations such as Chiper, Domicilios.com, and IATAI Enterprises. With a robust academic background, including a Bachelor of Business Administration and degrees in Electronics Engineering and Telecommunications Technology, Edwyn combines technical expertise with strong leadership and operational skills in customer experience and satisfaction.