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Fateme Ahmadifard is a seasoned professional with extensive experience in quality assurance and call center management. Currently serving as a Software Quality Assurance Specialist at SnappGrocery since January 2023, Fateme previously held the position of Head of Call Center at Snapp! Express from April 2021 to December 2022. Additionally, Fateme's tenure at Snappfood included roles as Call Center Supervisor, Call Center Coordinator, and Call Center Specialist from January 2017 to April 2021. Earlier career experiences include positions as a Sales Promoter at Ima Naghshine and a Promoter at Behin Bazar. Fateme holds a Bachelor's degree in EMBA from Payame Noor University, achieved between September 2012 and June 2016, following foundational education at the National Organization for Development of Exceptional Talents (Sampad) from 2005 to 2009.