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Letícia Souza is a skilled Pleno CX Analyst with previous experience in research and development of catalysts for petrochemical processes, process improvement and optimization studies. Letícia has a strong background in chemical engineering, holding a Master of Business Administration in Project Management and a Master's degree in Chemical Engineering. Letícia also has experience in environmental contamination evaluation and water sample analysis for elements like lead. Letícia 's academic qualifications include a Bachelor's degree in Chemical Engineering and a Technical degree in Industrial Chemistry.