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Ana Carolina Botelho has a strong background in customer experience, social listening, and market analysis. With experience in companies like SMT, Flipside, Gringo, and MoveTruly Lead Management, Ana Carolina has developed skills in customer support, identifying opportunities for process improvement, and project development focusing on customer experience. Ana Carolina holds a Master of Technology in Marketing and is currently pursuing an MBA in Project Management, along with a Postgraduate degree in UX/UI.