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Boyan Tzvetkov is an experienced professional in technical support and team leadership, currently serving as a Usage T2 SM at Yotpo since April 2023, where responsibilities include troubleshooting eCommerce platform issues and managing an international support team. Prior to Yotpo, Boyan held various roles at Synergyc from September 2017 to April 2023, including L2 Team Lead and Business Analyst, focusing on team management, training, and business requirements analysis. Experience extends to positions at IBM iX, Convergys, and C3i Europe, showcasing a solid background in technical support and project coordination. Educational qualifications include a Master's Degree in Internet Software Technologies and a Bachelor's in Public Relations and French Linguistics from New Bulgarian University.