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Johanna Maldonado has a diverse professional background, currently serving as an Order Support Specialist at Teleperformance since July 2024, focusing on webstore order support for a leading tech company. Concurrently, Johanna has been a Content Creator at Smoothly since January 2022, producing a wide range of marketing content and managing various marketing tasks. Experience as a Writer/Translator and Proofreader at Contentor since August 2021 highlights skills in translation and content development for e-commerce. Johanna has also contributed as a Content Creator for travel blogs, showcasing extensive travel experiences across 30+ countries. Previous roles include Online Store Manager at VANAMO knots, Customer Service Representative at Teleperformance Portugal, and various positions in program management and research, demonstrating strong administrative, teaching, and research capabilities. Educational qualifications include a Master of Science in Environmental Science & Technology from the University of Jyväskylä and a Bachelor’s Degree in Sustainable Development from Turku University of Applied Sciences, among other academic credentials.