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Robert Cox's work experience is as follows:

- From 2016 to present, they worked as the Director of Customer Experience at Smith Brothers Farms, overseeing business operations for the home delivery service.

- From 2012 to 2016, they were the Director of Customer Support at WildTangent, leading a team of agents providing support for various products and services.

- In 2011, they worked as the Customer Support Manager at PopCap Games, managing customer service teams.

- From 2003 to 2011, they served as the Director of Product Operations at WhitePages.com Inc., contributing to the development of contact information services.

- From 1998 to 2003, they held the position of Site Director, Customer Service Operations at Amazon.com, responsible for managing contact center teams.

- From 1995 to 1997, they worked as a Store Manager at Starbucks Coffee Company.

Robert Cox attended Seattle University from 1989 to 2003, where they obtained a Bachelor's degree in Business/Managerial Economics.